Refund Policy

Cancellations made more than 48 hours before the session start time receive a full refund minus payment-processor fees. Cancellations within 48 hours are non-refundable unless the studio operator approves a refund or reschedules. No- shows are non-refundable.

All sales of downloadable digital goods are final once the file has been delivered or the license has been issued. If a file is corrupted, undelivered, or materially differs from its description, contact hello@rezn8.ai within 7 days for review.

Cancellations made more than 72 hours before pickup receive a full refund minus processing fees. Cancellations inside 72 hours are non-refundable. Damaged or non-functional gear claims must be reported within 24 hours of pickup with supporting evidence; approved claims will be refunded or credited.

Cancellations made more than 24 hours before the session receive a full refund minus processing fees. Cancellations inside 24 hours are non-refundable except where the tutor agrees to reschedule.

Funds for confirmed gigs are released to the performer after the engagement is completed. Cancellations and disputes between bookers and performers should be raised within 7 days of the scheduled date and will be handled case-by-case with reference to the agreed brief.

Subscription tiers (Pro, Studio) bill monthly or annually depending on the plan you choose. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period and the remainder of that period is not refunded. Annual plans canceled within 14 days of first purchase receive a full refund.

If you believe a transaction is incorrect, please contact us first so we can investigate quickly. Initiating a chargeback before contacting support may result in account suspension while the dispute is resolved.

Email hello@rezn8.ai with your order or booking reference, the reason for the refund request, and any supporting evidence. Approved refunds are processed back to the original payment method within 5 to 10 business days.